Free shipping on all orders over $150  |  Fast Australia-Wide Delivery

FAQ

Order help

Order status guide

Clear information about payment verification, dispatch and delivery timing.

ON HOLDPayment verification

We review all bank transactions and update order statuses each evening or the following morning. Transfers normally reach us within one business day. Please use your order number only as the payment reference; otherwise we may be unable to identify who made the payment.

If your order remains on hold after two days, please email a payment screenshot showing the payer’s name, amount and transaction number. We will verify the transfer before updating your order status to help prevent fraudulent payment screenshots.

PROCESSINGPaid and preparing for dispatch

Your payment has been received. Your order will be dispatched within 1–2 business days. Delivery usually takes a further 2–4 business days. Please allow this time for your order to arrive.

After-sales support

Product issue or refund?

Send the right details first so our support team can review your case faster.

For any faulty product or refund-related issue, please provide clear photos of the product, preferably showing both the product and its packaging. If you have already provided photos, we can offer a return or replacement solution for product issues reported within 7 days of delivery.

Please choose your preferred resolution and include the required information:

Option 1

Refund

Provide your PayID or bank account details, together with the account holder’s name.

Option 2

Reshipment

Confirm that you would prefer a replacement shipment and provide any information requested by our team.

Once we receive the required information, your case will be referred to a member of our customer support team for review and assistance. Email: vapewellau@gmail.com

More help

Frequently asked questions

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Why is my delivery delayed?

Australia Post has strict standards and policies for shipping batteries. Products containing batteries cannot be sent by air, so we use standard ground post to reduce the risk of battery detection during sorting and avoid courier delays.

Do you offer free shipping?

Yes, free shipping on all orders over $150 across Australia.

How long does delivery take?

1-2 business days packing before dispatch. 2-5 business days Australia-wide.

Where do you deliver?

All Australian states including Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, and Darwin.

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Delivering to Adelaide, Brisbane, Canberra, Darwin, Melbourne, Perth, & Sydney
© 2026 VapeWell Australia. All Rights Reserved.
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⚠️ WARNING: This product contains nicotine. Nicotine is an addictive chemical. Products are intended for use by persons 18 years or older only. VapeWell Australia complies with all applicable Australian regulations regarding the sale of vaping products.